Legal
Privacy Policy
[Placeholder text — to be reviewed by Alax Inc. counsel. Last updated: 2026-10-07.]
1. Who we are
Alax Inc. ("ALAX", "we") operates this website and the ALAX configurator, customer accounts, and Alax Pro portal. Contact: [Email Placeholder].
2. What we collect
Information you provide (name, email, phone, project details, uploaded plans and photos, account credentials), information generated by using the site (configured units, quotes, orders, messages), and technical data (IP address, device, pages visited) collected through essential and—with your consent—analytics cookies.
3. How we use it
- To prepare quotes, shop drawings, and fulfil orders
- To operate your account and communicate about your projects
- To improve the website and our products
- To meet legal, tax, and customs obligations
4. Sharing
We share data with service providers who help us operate (hosting, email delivery, payment processing, CRM, freight and customs partners) under contracts that restrict their use of it. We do not sell personal information.
5. Cookies
Essential cookies keep you signed in and remember your project. Analytics cookies (GA4, Meta Pixel) are set only after consent and can be changed at any time via "Cookie Settings" in the footer.
6. Your rights
Depending on your state, you may have rights to access, correct, delete, or port your data, and to opt out of certain processing. Email [Email Placeholder] to exercise them.
7. Retention & security
We keep project and order records for as long as needed for warranty and legal purposes. Data is encrypted in transit and at rest; access is role-restricted.
8. Changes
We will post updates here and, for material changes, notify account holders by email.