Warranty
Our warranty, and how to make a claim.
[Placeholder: warranty terms to be confirmed by Alax Inc. Edit in Admin → Settings → Warranty.] The structure below shows how coverage will be presented and how claims are handled.
Coverage summary
What is covered.
| Frame & profiles | [X] years | Against defects in material and workmanship, including corner welds and warping beyond tolerance. |
|---|---|---|
| Insulated glass units | [X] years | Against seal failure resulting in fogging between panes. |
| Hardware | [X] years | Hinges, locks, handles, and gearing under normal residential or commercial use. |
| Finish | [X] years | Powder coat and foil laminate against peeling, chalking, and fading beyond standard tolerance. |
| Transit damage | On delivery | Noted on the delivery receipt and reported within [X] days—repaired or replaced at no charge. |
Not covered (placeholder): improper installation, modifications, damage from building movement, lack of maintenance, or use outside the product's intended application. Final terms will be published here.
Transferability (placeholder): [TBD]
Replacement parts in the US
Handles, gaskets, hinges, and glass units are stocked or shipped from our US company so service does not wait on a container.
Maintenance keeps coverage
Clean tracks and gaskets, lubricate hardware annually, and follow the care guide in your Documents.
Installer support
If an issue stems from installation, we will say so clearly and help your installer resolve it.